YOUR HOLIDAY CONTRACT – WHAT YOU SHOULD KNOW BEFORE YOU GO
In booking a Conquest Vacation you and those on whose behalf you are booking become party to a contract with Conquest. When you book with Conquest Vacations you agree to the terms and conditions stated. Please read and understand before you book. All policies and procedures are subject to change at Conquest’s discretion without notice.

HOLIDAY INSURANCE
In the case of cancellation due to health problems or unforeseen circumstances, it is extremely important that all vacationers be insured. We strongly recommend that you purchase holiday insurance offered by Conquest Vacations. For insurance enquiries, click here, and we will contact you regarding available coverage.

PRICES
Prices are in Canadian dollars unless otherwise stated and are subject to change. Conquest reserves the right to re-invoice your reservation should an error be made in computing your vacation price. Rates are subject to change including, but not limited to, increases in or establishment of surcharges, applicable taxes, government fees and air fare and hotel prices.

DEPOSIT & FINAL PAYMENT
Full payment is due upon completion of the reservation. Payment can be made by Visa, MasterCard, or American Express credit cards. Your verbal authorization indicates your acceptance of the terms and conditions of Conquest and the Carriers, whether or not you have signed the appropriate draft.

CHANGES & CANCELLATIONS
In the unlikely event that you need to cancel or change your vacation, various fees may apply which can be up to 100% of the cost of your vacation and some penalties may have no value for future purchases. Rules and processes vary by product therefore please contact our Customer Care Centre at 416 665 9222 or 1 800 268 1925 for information on specific penalties. Penalties are applied on the price plus all applicable taxes and surcharges.

Note: The cancellation/no show charges that appear on some of the hotel descriptions may not be applicable for all vacations. Separate cancellation penalties may apply to holiday or special event departures in addition to non refundable deposits. There may be non refundable optional features as part of the package such as theatre shows, theme park admissions, etc. Unused or partially used activities and other tour components are non refundable. New Year’s Eve Cancellation Policy for Las Vegas – There will be no refunds for cancellations made after 5:00 pm Central Standard Time November 29th for travel December 28th through December 31st.

TRAVEL DOCUMENTS
E-travel documents will be provided with 72 hours of booking your vacation.

DOCUMENTATION
It is the personal responsibility of all travelers to have in their possession before leaving Canada, the correct documentation required for both their journey to their destination and return to Canada. If documentation is not in order, the carrier may refuse passage and you will be responsible for all costs incurred. Special notarized documentation may be required for unaccompanied minors and also children traveling without one or both parents.

NEW REGULATION
Please note that under the federal government's Passenger Protect program all airline passengers who appear to be 12 years of age or older will be required to present identification prior to boarding an aircraft. The ID requirement for identification under the Passenger Protect program is for one piece of valid government-issued photo ID that shows name, date of birth and gender, such as a driver's license or a passport, or two pieces of valid government-issued ID without photo, at least one of which shows name, date of birth and gender, such as a birth certificate. The name on the identification must match the name on the boarding pass.
IMPORTANT – The above requirements are for Passenger Protect and DO NOT replace the entry requirements for the country of arrival. For more information, including a list of acceptable identification, please visit Transport Canada's website at www.passengerprotect.gc.ca or www.tc.gc.ca

CHILDREN AND INFANTS
Unless otherwise stated, children’s prices are restricted to children 2-11 years of age at the time of departure sharing a room with 2 full paying passengers. For Westjet infants, under 2 years of age at completion of travel fly free of charge (1 infant per adult) but are not allocated an aircraft seat or any baggage allowance. In Las Vegas at least one person on the reservation must be 21years or older to check-in a hotel. There are some hotels in Las Vegas, Primm and surrounding areas that do not offer reduced or special rates for children and/or allow infants to stay free. In these cases, the adult fare will apply for children and a land rate will be applicable for infants. Please check hotel descriptions to determine which properties afford a children’s discount. For all other carriers the infant fare may vary from free of charge to a percentage of the adult fare. They are not allocated an aircraft seat or any baggage allowance.

UNACCOMPANIED MINORS
Children of at least five and not yet turned twelve years of age are designated as unaccompanied minors (UM) when traveling alone. Some carriers restrict the carriage of unaccompanied minors therefore please contact our Customer Care Centre at 416-665-9222 or 1 800-268-1925 for more information. A fee in addition to the air fare may be charged for the carriage of the UM. Booking online without the carrier having the correct information may result in the UM not being allowed to travel.

BAGGAGE ALLOWANCE
The terms and conditions with respect to checked baggage, cabin baggage and excess baggage are set by the Carriers. We strongly suggest that additional insurance is purchased especially for all fragile articles. Conquest cannot accept responsibility for loss, damage or delay of baggage.

CHECK-IN & SEAT ASSIGNMENT
Seat assignments are on a first-come, first served basis at the time of check-in which usually commences 3 hours prior to departure. The counter check-in cut off time for flights is 45 – 60 minutes prior to departure.

ROOM AVAILABILITY
Hotel rooms are generally available from 3pm on the day of arrival and until noon on the day of departure regardless of your flight arrival or departure time.

LIVING STANDARDS
Travelers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, eg. water and electricity, accommodation, services of all kinds, food, food preparation and water quality. Conquest shall not be responsible for any loss, damage, illness or injury resulting from such different living standards. Conquest Vacations also cannot accept responsibility for the behaviour of other guests/groups nor the withdrawal of services or facilities due to the local cultural and political events or holidays.

CLAIMS
The passenger agrees that any claim against the Tour Operator shall be made by the passenger in writing and received by the Tour Operator no later than 30 days after the event causing the claim. Claims or demands made after 30 days will not be responded to. Claims must be in writing and sent by registered mail to the address of the Tour Operator, below, prior to the commencement of any legal proceeding and under no circumstances shall you claim from the Tour Operator an amount in excess of the costs of the vacation paid by you.

ACCOMMODATION
Every effort will be made to ensure that the accommodation included in the price of your holiday will be provided as advertised. Should Conquest become aware of a change in your accommodation before you leave, your Travel Agent will be advised. Since Conquest does not control the management of hotels and resorts, Conquest cannot be held responsible should some of the services, sports facilities or other general hotel facilities described, cease to be available or are not working. Occasionally hotels may be unable to provide you with your accommodation in which case you will be accommodated in a hotel of similar or superior category at no additional charges. If a lower priced hotel is provided, you will be refunded the rate difference upon your return. No other compensation will be paid. In Las Vegas it is important to note that swimming pools may be closed for the winter months (Dec – Mar) due to maintenance or weather.

ENERGY SURCHARGE
Due to increases in energy costs, some hotels generally in Las Vegas apply a surcharge varying from $2 - $5US per night to guests’ bill. Please note that this is an additional cost and will be collected upon check-out at your hotel.

CONSTRUCTION/RENOVATION
All hotels undergo routine maintenance and renovation. In popular resort areas there is on-going construction and Conquest Vacations is not responsible for any interruption and/or inconvenience you may encounter as a result. At brand new hotels, some facilities may not be fully operating and landscaping and other finishing touches may be ongoing during your stay. If we are advised that significant work at your hotel will be in progress during your stay, we will try to advise you prior to your departure.

CAR RENTAL
Drivers must be a minimum of 21 to 25 years of age and hold a valid drivers license. There may be a surcharge for drivers under 25 years of age. Rates quoted do not include fees such as taxes, gasoline, optional insurance and collision damage waiver, etc. which are payable directly to the car company. A major credit card or cash deposit will be required upon rental of vehicle. Daily rental rates are based on a 24 hour rental day starting at the time of rental. Cancellation of a car rental reservation will be subject to a $25.00 administration fee.

FLIGHT TIMES, SCHEDULE CHANGES & DELAYS
Flight schedules are subject to change. Flight times are shown on your e-confirmation but you should verify departure times with the carrier well in advance of leaving for the airport. Flight schedules are subject to change. Conquest will make every effort to advise passengers of any changes. Conquest Vacations cannot be held responsible if you miss your flight or are denied boarding by the carrier. Whenever passengers book connecting flights, sufficient time must be allowed to make the connection. Conquest will not be liable for any change of schedule or missed flight including any additional fees incurred. At commencement of travel, flight delays can occur through an Act of God, such as a storm, strikes, at the direction of a Governmental Agency or for technical reasons. The Carrier cannot be held responsible for other than delays caused by technical reasons. We regret that Conquest cannot accept responsibility for providing a refund for missed holiday time.

CONQUEST
a. may cancel, modify or substitute certain services.
b. may refuse a booking by returning all monies.
c. may refuse to supply or to continue a travel service where the traveler is in violation of a supplier's terms and conditions; appears to be under the influence of narcotics or alcohol; is ill; when it is anticipated that the traveler will be a security risk to other passengers or is likely to disrupt their quiet enjoyment; if they are without proper documentation; if directed to do so by an authority with power; if brought about by force majeure.
d. may cancel holiday arrangements before their commencement and Conquest’s liability shall be restricted to refunding all monies received on account of the cancelled booking, which is deemed to constitute full settlement.

CONQUEST MAKES ARRANGEMENTS WITH
Car rental companies, hotels, airlines, ground transportation and sightseeing organizations to provide you with travel services and the services they supply are subject to their terms and conditions and agreements or customs of their business. Once travel has commenced, Conquest cannot assume responsibility for any refunds, losses, damage, costs or expenses arising out of injury, accident or death, loss or damage to or delay, inconvenience, upset, disappointment, stress, frustration or loss of enjoyment or loss of holiday time resulting from: a. the act or fault or omission by any party other than by Conquest or its employees b. mechanical breakdown, government action, weather, strike or any other action beyond its control c. traveller’s failure to provide documentation necessary for the journey and return to Canada d. being denied access to aircraft due to contravening the airline's conditions of carriage e. being held by Government direction f. the traveller missing connections or failing to follow directions of Conquest or its representative. No representative of Conquest, its suppliers or any Travel Agent has the authority to modify or waive any provision of this agreement.

AIR ONLY
Schedules, aircraft and fares are subject to change without notice. If you purchase “air only” from Conquest it is your responsibility to leave a contact number so that we may contact you in case of a change. If we are unable to contact you to advise of a change to your itinerary, Conquest will not be responsible for missed flight or additional expenses.

THE OPERATOR
Conquest is a registered trade name of Conquest Vacations Company, 85 Brisbane Road, Toronto, Ontario M3J 2K3; Western Canada at 311-5400 Airport Road South, Richmond BC, V7B 1B4 and in Atlantic Canada at 1 Bell Blvd. Comp 1631, Halifax International Airport, Enfield, Nova Scotia, B2T 1K2. Conquest acts only as a general sales agent for the carriers, and car rental companies and cannot be held responsible for their acts or omissions.

ACKNOWLEDGEMENT
The passenger hereby acknowledges having read these terms and conditions.
Ontario Registration # 50011166
British Columbia Registration # 3585-1